Product design / Research / Independent work
Product work,
in context.
A record of product decisions, research and interface design. Explore the professional archive, design exercises and independent work below.
01 / Professional archive · 2014–2019
Products, systems
and the research behind them.
Earlier work across travel and loyalty: product interfaces, information architecture and usability studies. Each project includes its original context, period and my role.
Product design
TripSource
Making business travel easier to book, across mobile and desktop.
November 2016 – May 2017
Product design
LoungeKey
One airport experience. Many banks, brands and travellers.
July 2016 – April 2018
Information architecture
Singapore Airlines
Reorganising an airline app around the way travellers think.
2017
Usability research
KrisFlyer registration & offers
Finding the friction hidden inside a completed registration.
2017
Research study
Flight status research
Making disrupted journeys easier to understand.
2018
Experience strategy
Mapping the traveller experience
Connect the gaps between screens, services and the real world.
Travelport Digital, 2016–2019
Loyalty platform
Santander loyalty
Bring campaign participation, rewards and account states into one coherent experience.
Grupo LTM, 2014–2016
02 / Independent work
Room for my
own product ideas.
Self-directed work creates space to explore a product from a different perspective.
03 / Design exercises
Working through
a focused brief.
Independent and recruitment exercises. These show an approach to a brief; they are not commissioned or shipped work for the brands shown.
Design exercise
Revolut budgeting
A more flexible budget for a life that does not fit one calendar.
Archived in 2019
Design exercise
Workday recruiting
Help recruiters see what needs attention, and act on it.
Three-hour exercise
Design exercise
Waiters App
Turn feedback on service into something useful for the person providing it.
August 2018