Selected work & explorations
The thinking.
The details.
The work.
Product experiences, research and design explorations across travel, loyalty and enterprise software.
Explore the visual lab ↗
Product design
TripSource
Making business travel easier to book, across mobile and desktop.
Product design
LoungeKey
One airport experience. Many banks, brands and travellers.
Information architecture
Singapore Airlines
Reorganising an airline app around the way travellers think.
Usability research
KrisFlyer registration & offers
Finding the friction hidden inside a completed registration.
Research study
Flight status research
Making disrupted journeys easier to understand.
Experience strategy
Mapping the traveller experience
Connect the gaps between screens, services and the real world.
Design exercise
Revolut budgeting
A more flexible budget for a life that does not fit one calendar.
Design exercise
Workday recruiting
Help recruiters see what needs attention, and act on it.
Design exercise
Waiters App
Turn feedback on service into something useful for the person providing it.
Loyalty platform
Santander loyalty
Bring campaign participation, rewards and account states into one coherent experience.
Independent product
Holycalm
A personal product exploration in mindfulness and meditation.